Privacy Policy
our Privacy Policy
Welcome to The Crown Stowupland (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a booking, or interact with us in any way.
1. Information We Collect
We may collect and process the following types of information:
A. Personal Information
- Name
- Email address
- Phone number
- Postal address
- Booking details (date, time, party size, etc.)
- Payment information (when applicable)
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on our site
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your information to:
- Process and confirm bookings or reservations
- Communicate with you regarding your booking or enquiry
- Provide customer support and respond to queries
- Send updates, offers, or newsletters (only if you’ve opted in)
- Improve our website, services, and customer experience
- Comply with legal obligations
3. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity – to fulfil bookings or service requests
- Legitimate interests – to improve our services and manage operations
- Consent – when you opt in to receive marketing communications
- Legal obligation – to comply with applicable laws and regulations
4. Sharing Your Information
We will never sell your data.
We may share your information with trusted third parties who assist in operating our business, such as:
- Booking and reservation platforms
- Payment processors
- Website hosting and analytics providers
- Email marketing services (for opted-in subscribers)
All third parties are required to handle your data securely and only for the purpose of providing their services to us.
5. Data Retention
We retain personal information only as long as necessary to:
- Complete your booking or service
- Comply with legal or tax obligations
- Resolve disputes or enforce agreements
When your data is no longer needed, it is securely deleted or anonymised.
6. Cookies and Tracking
Our website uses cookies to enhance your experience.
Cookies help us:
- Remember your preferences
- Analyse website traffic
- Improve functionality
You can disable cookies in your browser settings, though this may affect some website features.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time (for marketing communications)
To exercise these rights, please contact us using the details below.
8. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
9. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
The Crown Stowupland
Church Road, Stowupland, Suffolk, IP14 4AG
📧 Email: info@thecrownstowupland.co.uk
📞 Phone: 01449 490490
11. Updates to Privacy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.
